Welcome to my FAQ’s page.
Hopefully, any of your questions will be answered here. If not (or if you want to chat, thats fine too), please email me at AshleyRoeDesign@gmail.com and I can answer your personal question!
Paintings are sold on a first come, first sold basis. If you would like to purchase the painting, please visit my shop. You will have the chance to view available paintings and select check out when ready. All purchases are conducted through Paypal. Ashleyroedesign.com uses woo commerce to allow users to complete purchases through Paypal; when checking out, the user will be sent to the Paypal site for completion. This ensures everything is handled correctly and lowers the chance for any type of fraudulent charges.
Due to time constraints and positive results, I rely mainly on UPS to ship packages. After the Paypal purchase is approved, I ship your new artwork within 1-3 business days.
Paintings on canvas and canvas boards are mailed in a box with a tracking number provided at no extra cost to you. Each painting is heavily protected with a plastic bag, bubble wrap and reinforcements to ensure no damage occurs during shipping.
Prints are protected in a plastic sleeve and mailed in a rigid envelope or polymailer. Tracking is provided.
If on the rare occasion, you are not happy with your purchase, please contact me via email within 14 days of receiving your purchase at AshleyRoeDesign@gmail.com. I accept returns on undamaged non customized purchases ( buyer is responsible for return shipping and packaging). Any questions feel free to message me at AshleyRoeDesign@Gmail.com.
I thought you did graphic design and sell customizable party invitations?! Don’t fret, I do! Custom party invitations are available for sale in my Etsy shop now!